Orders, Returns & Cancellations
We are a small business and thus we do our best to cofirm orders as quickly as possible. We will provide an update on the shipping date if we expect processing to take longer than 7 business days. Please note that we may hold a shipment due to weather conditions.
We will replace or refund you for any bottle of wine that is damaged or flawed. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
Cancellations can be made without penalty within 24 hours of submitting an order (online, via phone, etc.) If notification is received prior to shipping, a 25% restocking fee will be applied. Once the order has shipped, no cancellations can be accepted.